PLEASE READ OUR RETURN POLICY
Ezylift insoles, gift cards and clearance products under $100 are non-returnable.
All complimentary items included with an order must be returned in brand new condition to receive a full refund.
If complimentary items are not returned, the price of the item(s) are deducted from the total refund amount.
While customers are required to arrange return shipping, we offer full refunds even when free shipping was offered.
We also offer free shipping for all exchanges.
Shoes must be received in brand new condition without creases in the uppers or marks on the outsoles.
Please return your shoes with all original packaging within 30 days of the date you received your order.
Using a postal service with tracking, please return your shoes to:
JENNEN shoes
Refund Request
28E Kalman Drive
Boronia VIC 3155
Australia
If using a courier service other than Australia Post, please write on the parcel 'Please deliver between 9am-12pm only' to speed up the return process.
Please note that our warehouse is not open to the public.
Please include a Refund Request note inside your JENNEN shoe box with your full name and order number #.
Once your return is received, your refund will be processed within one business day.
If you have any feedback, please let us know. We constantly strive to improve our products and services.
| FOOT LENGTH (MM) | EURO SIZE | AUS / UK SIZE | US SIZE |
| 235 | 37 | 4 | 6.5 |
| 240 | 38 | 4.5 | 7 |
| 245 | 39 | 5.5 | 7.5 |
| 250 | 40 | 6 | 8 |
| 255 | 41 | 7 | 8.5 |
| 260 | 42 | 8 | 9 |
| 265 | 43 | 9 | 10 |
| 272 | 44 | 9.5 | 10.5 |
| 280 | 45 | 10 | 11 |
| 288 | 46 | 11 | 12 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
| FOOT LENGTH (MM) | EURO SIZE | AUS / US SIZE | UK SIZE |
| 212 | 35 | 4 | 2 |
| 220 | 36 | 5 | 3 |
| 229 | 37 | 6 | 4 |
| 237 | 38 | 7 | 5 |
| 246 | 39 | 8 | 6 |
| 254 | 40 | 9 | 7 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
| FOOT LENGTH (MM) | EURO SIZE | AUS / UK SIZE | US SIZE |
|---|---|---|---|
| 235 | 37 | 4 | 6.5 |
| 240 | 38 | 4.5 | 7 |
| 245 | 39 | 5.5 | 7.5 |
| 250 | 40 | 6 | 8 |
| 255 | 41 | 7 | 8.5 |
| 260 | 42 | 8 | 9 |
| 265 | 43 | 9 | 10 |
| 272 | 44 | 9.5 | 10.5 |
| 280 | 45 | 10 | 11 |
| 288 | 46 | 11 | 12 |
| FOOT LENGTH (MM) | EURO SIZE | AUS / US SIZE | UK SIZE |
|---|---|---|---|
| 212 | 35 | 4 | 2 |
| 220 | 36 | 5 | 3 |
| 229 | 37 | 6 | 4 |
| 237 | 38 | 7 | 5 |
| 246 | 39 | 8 | 6 |
| 254 | 40 | 9 | 7 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
