Weekdays - 11am to 2pm Saturday - 11am to 4pm Sunday & Public Holidays - Closed
Where is your Melbourne store, and what are the trading hours?
Our Melbourne store is located at 28E Kalman Drive, Boronia. For trading hours, please see the top of the page.
Are all shoe styles, sizes, and Ezylift insoles available at your Melbourne store?
Yes! Our Melbourne store is located at our Boronia warehouse, which holds all our stock. If it's available online, it's likely available in-store as well.
Do you have more bargains in-store?
Yes, we have a clearance range in-store at our Melbourne location, with discounts of up to 70%. Please note that clearance items under $100 are non-refundable and cannot be exchanged.
What payment methods are accepted at your Melbourne store?
We accept all credit cards, debit cards, and cash (AUD).
What is your return policy for in-store purchases?
You can return in-store purchases within 30 days for a full refund, provided they are in brand-new condition. Items under $100 are non-refundable and cannot be exchanged.
Can I call the Melbourne store directly?
No, but you can reach our Customer Care Team at 03 8103 3063 from 9 AM to midnight daily. They’ll assist you and can contact the Melbourne team if needed.
Do I earn reward points for in-store purchases?
Yes! Simply provide your name and email to our Melbourne team at checkout, and your points will be added to your account.
Will my in-store purchases contribute to my VIP status?
Yes! Just provide your name and email to our Melbourne store team at checkout, and your in-store purchases will count toward your VIP tier.
Can I use an online coupon code in-store?
Yes, you can use an online coupon code in-store. Just let our Melbourne team know, and they’ll apply it to your purchase.
If I buy in-store, can I post them back for a refund or exchange?
Unfortunately, in-store purchases cannot be returned or exchanged by post. You’ll need to visit our Melbourne store for our team to process your refund or exchange.
I bought online. Can I exchange or refund them in-store?
If you purchased online, you can exchange or refund in-store within 30 days, provided the items are in brand-new condition with no creases or marks. Clearance items under $100 are non-returnable. Please note, our Melbourne store cannot process online refunds—these will be issued back to your original payment method within three business days.
Why are your opening hours so limited?
We're trialling these hours for now and will adjust based on demand. If we receive many requests, we're open to extending them. Your feedback is always welcome!
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Men's Shoe Size Guide
FOOT LENGTH (MM)
EURO SIZE
AUS / UK SIZE
US SIZE
235
37
4
6.5
240
38
4.5
7
245
39
5.5
7.5
250
40
6
8
255
41
7
8.5
260
42
8
9
265
43
9
10
272
44
9.5
10.5
280
45
10
11
288
46
11
12
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
Women's Shoe Size Guide
FOOT LENGTH (MM)
EURO SIZE
AUS / US SIZE
UK SIZE
212
35
4
2
220
36
5
3
229
37
6
4
237
38
7
5
246
39
8
6
254
40
9
7
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
Size Guide
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
Aaron - very kind and patient, thank you for helping me with my purchase today. Very happy.
Sara W.
8 days ago
Excellent service, Aaron ! Thanks for your help! Will come back again!😀
Leigh B.
8 days ago
Great help and service
Adders
13 days ago
Jim G.
13 days ago
Bought the blue Mr Kosmas, very nice looking casual boot great height boost hidden in the shoe without massive heels exposed.
Staff were extremely helpful and accommodating.
Julie P.
22 days ago
Great experience at Jennen's shoes outlet. Mia was very patient with us trying multiple styles & sizes. We set out what we came to achieve in getting some wedding 👞 shoes. Thank you so much.
TECHNICIAN OPERATOR [.
29 days ago
Amit N.
a month ago
Great shoes, durable and comfortable with attractive styles.
Susie D.
a month ago
Great service, advice and choices . Very helpful
Our new shop forevermore !!❤️
Ishai G.
a month ago
Great service and very patient staff. I was super picky with the shoe that I wanted and Mia was professional and accommodating.
Wendy W.
a month ago
We have purchased many styles of shoes from Jennen, they are fantastic shoes and on the rare occasion of needing a return or exchange they are incredibly helpful, highly recommend this company!
Ken R.
a month ago
Great quality & designed shoes with helpful staff in store @ Jennen in Boronia Victoria. Aaron took his time to explain the benefits between the different shoes and styles and made my decision easy to choose which shoes I wanted. Because of their good range of styles, I bought 3 pairs of shoes while visiting from Brisbane. Well worth the trip to see their products.
Emma R.
a month ago
Wonderful customer service! We travelled all the way down from QLD, and visited this store to get some shoes for my shorter partner - taking a train and uber from the city. Jenner Shoes only recently opened a showroom to the public where you can try on copious amounts of shoes! We arrived 5 mins before opening time, and Pian was very friendly when she came to open the store. Aaron was very helpful and patient with my partner trying on several pairs of shoes. A delightful experience and we will be purchasing more shoes from Jennen shoes in the future - whether that be online or instore on our next Melbourne trip! Great range of styles to choose from. Quality seems good. Highly recommend.
Velavan D
a month ago
Uvindu De A.
2 months ago
Han-Han C.
2 months ago
Excellent friendly service & a great range of shoes on offer. Lovely to have met the owner Jennen himself !
Dehong C.
2 months ago
Great customer service.
Michal Maurer J.
3 months ago
great service, great shoes, instant contact with the customer...
Parth A.
5 months ago
Helpful and kind staff, beautiful products. :)
n I
5 months ago
High quality and very comfortable. I got a chelsea boot last time and I loved it!
Vansh D.
6 months ago
Scott L.
6 months ago
Excellent customer service and great looking shoes
Dinesh T.
6 months ago
Best Customer Service! highly recommended.....
Looking forward for my shoes
Nectro V.
6 months ago
Susan R.
9 months ago
The customer service is exemplary The shoes and boots I have purchased are top quality beautifully handmade and very comfortable .You would find it very hard to source a better quality boot or shoe in Australia The fact they are Australian owned and made is another bonus Highly recommended.
Chris B.
12 months ago
Was given this as a gift and very happy with it. Very comfortable. Service great as well!
Mattisse E.
12 months ago
Love Jennen shoes and sneakers … they are sharp looking durable and yes!!! They make me that much taller ❤️❤️ … what’s there not to like ??
Haider A.
12 months ago
Best quality and guaranteed height increase plus great customer service
I have been buying for them since 2018 they had actual store back then
mohammad E.
a year ago
Jennen shoes are a game-changer for men seeking a height boost without sacrificing style. Their designs are not only elegant but also subtly incorporate height-increasing features, providing a confidence boost with every step. Beyond aesthetics, their customer service is top-notch, ensuring a seamless shopping experience. With Jennen shoes, you're not just buying footwear; you're investing in both style and self-assurance.
Emran
a year ago
Great Service !
Achilles B.
a year ago
I have a pair of Jennen dress boots. They are without doubt the best boots I have ever owned. Excellent quality from a great company. They are solid, comfortable, and a great look. I give them my highest recommendation.
Dean D
a year ago
The customer service officer Jill was extremely helpful with my enquiry and provided me with the assistance I needed. Thank you Jill
Street Library K.
a year ago
Purchased some shoes that unfortunately didn’t fit, sent them back, received a new pair, also didn’t fit, however the exchange was quick and trouble free. Jackie from the customer service team was amazing. Nothing was too much trouble. In the end have a great pair of well fitted shoes. Will definitely purchase again. Thanks
Derek K.
a year ago
Thanks to Jill on the online service chat who was able to quickly fix the issue with my on-line order after I made a mistake. She was extremely helpful, and I appreciate her assistance.
Louis O.
a year ago
Very helpful service! They responded real quick to help me select my ideal pair of shoes!
Ragga M.
a year ago
Great shoes and customer service is exceptional!
Shahriar Hasan Khan (.
a year ago
Excellent service. Already bought three pairs
Roberto P.
a year ago
Wonderful product, of such great quality and build that I regularly recommended JENNEN Shoes to all my friends too. I've bought 3 pairs myself. Fast e-mail responses and very organised in terms of shipping.
Michael R.
a year ago
Needed a size exchange, customer service via the live chat was prompt and Jennen went above and beyond to assist given a time constraint. Recommended
Dandalion S.
a year ago
I bought two items which did not match and the mistake was quickly noticed and followed up.
It is the attention to details, and the extra mile to call back, and email back in such a timely manner that made the customer care such an enjoyable one. I appreciated it very much.
Mayank
a year ago
Very prompt and kind.
Thank you
Saadat A.
a year ago
I'm really happy after getting that and I ordered another shoes from Jennen. They deliver without imposing additional custom duties unlike its competitors tallmen shoes Brand
O. H. S.
a year ago
One of the most comfortable shoes you can find out there. Quality is superb and there are many styles for every occasion.
Rain D.
a year ago
Jakie was extremely helpful with my Jennen shoe purchase, very polite, positive and a thorough professional
It’s because of her effort that I could successfully do the purchase
Appreciate your help
Thanks
Merril M.
a year ago
I’m very impressed with this business support. I had an issue and contacted their support via email. Jill answered my email, she understood my issue and resolved it within a very short timeframe. Jill was professional and resolved my issue without any fuss. Jill represent the company with high excellence. Thank you so much Jill for your wonderful service I will definitely shop with this company again. It’s the best customer service I’ve ever received and bear in mind this all happened late on a Sunday.
Ken K.
a year ago
I’ve been a royal customer buying their shoes for more then 10 years. The shoes got excellent quality, fashion style and great variety , most importantly they are very comfortable. The live chat service online is excellent, I always got reply just in few seconds.
Steven S.
a year ago
An uplifting product From Glenn Eisenberg/Steven. I can’t begin to tell you how greatful I am to this company. I’m not the tallest guy and with the style and discreet way my height is increased, Just terrific. I rarely give reviews as well. But the Confidence the shoes give me for work and social occasions is unmeasurable. It’s worth every penny and I’m going to buy another pair soon as I’ve worn my first pair so much I’m
Getting them tuned up.
This is quality uplifting product. No lie.
