Please refer to our returns page to process your exchange.
Please refer to our returns page to process your refund.
Once your return is received, your refund will be processed within one business day.
Depending on your financial institution, it can take up to five business days to appear in your account.
Once your return is received, your exchange will be processed within one business day.
If you're in a hurry, return your shoes for a refund and place a new order online now.
Once your return is received, your refund will be processed within one business day.
All complimentary items included with an order must be returned in brand new condition to receive a full refund.
If complimentary items are not returned, the price of the items are deducted from the total refund amount.
Please be advised that the refund amount does not encompass the associated shipping fee.
A $10 restocking fee will be charged for shoes not returned in their original shoebox.
If you receive a discount on your original order during a sale period and request an exchange after the sale period has ended, the same discount will apply as long as the item you're exchanging for was on sale during the sale period.
No. Store credit and coupon codes cannot be refunded.
Store credits cannot be refunded. If a purchase was made using store credit, the only return option available is a product exchange.
| FOOT LENGTH (MM) | EURO SIZE | AUS / UK SIZE | US SIZE |
| 235 | 37 | 4 | 6.5 |
| 240 | 38 | 4.5 | 7 |
| 245 | 39 | 5.5 | 7.5 |
| 250 | 40 | 6 | 8 |
| 255 | 41 | 7 | 8.5 |
| 260 | 42 | 8 | 9 |
| 265 | 43 | 9 | 10 |
| 272 | 44 | 9.5 | 10.5 |
| 280 | 45 | 10 | 11 |
| 288 | 46 | 11 | 12 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (254mm) and left foot (257mm), then we recommend size 42.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
| FOOT LENGTH (MM) | EURO SIZE | AUS / US SIZE | UK SIZE |
| 212 | 35 | 4 | 2 |
| 220 | 36 | 5 | 3 |
| 229 | 37 | 6 | 4 |
| 237 | 38 | 7 | 5 |
| 246 | 39 | 8 | 6 |
| 254 | 40 | 9 | 7 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
It's common for one foot to be slightly longer than the other. For example, if your results are: right foot (229mm) and left foot (231mm), then we recommend size 38.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
| FOOT LENGTH (MM) | EURO SIZE | AUS / UK SIZE | US SIZE |
|---|---|---|---|
| 235 | 37 | 4 | 6.5 |
| 240 | 38 | 4.5 | 7 |
| 245 | 39 | 5.5 | 7.5 |
| 250 | 40 | 6 | 8 |
| 255 | 41 | 7 | 8.5 |
| 260 | 42 | 8 | 9 |
| 265 | 43 | 9 | 10 |
| 272 | 44 | 9.5 | 10.5 |
| 280 | 45 | 10 | 11 |
| 288 | 46 | 11 | 12 |
| FOOT LENGTH (MM) | EURO SIZE | AUS / US SIZE | UK SIZE |
|---|---|---|---|
| 212 | 35 | 4 | 2 |
| 220 | 36 | 5 | 3 |
| 229 | 37 | 6 | 4 |
| 237 | 38 | 7 | 5 |
| 246 | 39 | 8 | 6 |
| 254 | 40 | 9 | 7 |
Measure the length of your feet in mm, with your heels against a wall.
For increased accuracy, ask for assistance when measuring.
If you have broad feet, we recommend selecting one euro size larger than your measurement.
If unsure about sizing, we recommend ordering one euro size larger and a set of 1.2cm Ezylift Insoles. These shoe lift insoles can be inserted into your JENNEN Shoes if there is a little extra room inside, or into your regular shoes for extra height and cushioning.
