MELBOURNE STORE - FAQS

Where is your Melbourne store, and what are the trading hours?

Our Melbourne store is located at 28E Kalman Drive, Boronia. For trading hours, please see the top of the page.

Are all shoe styles, sizes, and Ezylift insoles available at your Melbourne store?

Yes! Our Melbourne store is located at our Boronia warehouse, which holds all our stock. If it's available online, it's likely available in-store as well.

Do you offer discounts for in-store purchases?

Yes! All in-store customers receive a 10% storewide discount as a thank you for visiting. If you’re a Bronze, Silver, Gold, or Platinum VIP, you’ll receive the corresponding discount. Click here for more details on our VIP tiers.

Do you have more bargains in-store?

Yes, we have a clearance range in-store at our Melbourne location, with discounts of up to 70%. Please note that clearance items under $100 are non-refundable and cannot be exchanged.

What payment methods are accepted at your Melbourne store?

We accept all credit cards, debit cards, and cash (AUD).

What is your return policy for in-store purchases?

You can return in-store purchases within 30 days for a full refund, provided they are in brand-new condition. Items under $100 are non-refundable and cannot be exchanged.

Can I call the Melbourne store directly?

No, but you can reach our Customer Care Team at 03 8103 3063 from 9 AM to midnight daily. They’ll assist you and can contact the Melbourne team if needed.

Do I earn reward points for in-store purchases?

Yes! Simply provide your name and email to our Melbourne team at checkout, and your points will be added to your account.

Will my in-store purchases contribute to my VIP status?

Yes! Just provide your name and email to our Melbourne store team at checkout, and your in-store purchases will count toward your VIP tier.

Can I use an online coupon code in-store?

Yes, you can use an online coupon code in-store, but not alongside our 10% off storewide in-store discount. Just let our Melbourne team know, and they’ll apply it to your purchase.

If I buy in-store, can I post them back for a refund or exchange?

Unfortunately, in-store purchases cannot be returned or exchanged by post. You’ll need to visit our Melbourne store for our team to process your refund or exchange.

I bought online. Can I exchange or refund them in-store?

If you purchased online, you can exchange or refund in-store within 30 days, provided the items are in brand-new condition with no creases or marks. Clearance items under $100 are non-returnable. Please note, our Melbourne store cannot process online refunds—these will be issued back to your original payment method within three business days.

Why are your opening hours so limited?

We're trialling these hours for now and will adjust based on demand. If we receive many requests, we're open to extending them. Your feedback is always welcome!