FAQs

Please refer to our returns page to process your exchange.

Please refer to our returns page to process your refund.

Once your return is received, your refund will be processed within one business day.

Depending on your financial institution, it can take up to five business days to appear in your account.

Once your return is received, your exchange will be processed within one business day.

If you're in a hurry, return your shoes for a refund and place a new order online now.

Once your return is received, your refund will be processed within one business day.

All complimentary items included with an order must be returned in brand new condition to receive a full refund.

If complimentary items are not returned, the price of the items are deducted from the total refund amount.

Please be advised that the refund amount does not encompass the associated shipping fee.

A $10 restocking fee will be charged for shoes not returned in their original shoebox.

If you receive a discount on your original order during a sale period and request an exchange after the sale period has ended, the same discount will apply as long as the item you're exchanging for was on sale during the sale period.

No. Store credit and coupon codes cannot be refunded.

Store credits cannot be refunded. If a purchase was made using store credit, the only return option available is a product exchange.

If you've previously purchased JENNEN Shoes, select the same size.

Check the inside of your current JENNEN Shoes for the size information (37-46). This is displayed under the tongue or along the side.

If you don’t know your shoe size and haven't previously purchased from us, use our size guide and have someone measure the length of your feet without socks on.

We don’t recommend measuring your own feet, as it's much harder to be accurate. 

Though this has helped many customers choose their right size, we can't guarantee that it will work perfectly for everyone.

Alternatively, order two different sizes and return one for a refund.

If you already know your shoe size in another brand, then select the same size JENNEN Shoes. 

All brands have slightly different sizing, but it's a good place to start.   

Orthotics that are less than 2cm thick should fit into JENNEN Shoes. 

Ensure your shoes are one size larger to accommodate your orthotics.

If your orthotics have a high arch, ensure your shoes are two sizes larger.

Orthotics fit best in our boots, due to having a high back. 

An alternative to orthotics are our 1.6cm Ezylift Insoles, which provide arch support and have been recommended by many doctors, osteopaths and podiatrists.

If inserting 1.6cm Ezylift Insoles into your JENNEN Shoes, ensure your shoes are one size larger to accommodate for the insoles. 

We don't recommend inserting orthotics or Ezylift Insoles into slip-on shoe designs, as this may cause your heels to slip out.

Yes, all JENNEN Shoes will stretch and soften after a few weeks of wear.

If the shoes are a little tight, try wearing thinner socks to begin with.

New shoes should feel snug but not uncomfortably tight.

If you think you'll get blisters because they're too tight, best to exchange them for a larger size.

If you've already worn the shoes and therefore can't exchange them, stuff each shoe tightly with crumpled damp newspaper. Leave them to dry but out of direct sunlight. This will soften and stretch the leather within a few days.

Try wearing thicker socks to fill out the space. You'd be surprised how much difference a pair of socks can make.

Otherwise, try inserting our Ezylift Insoles into your JENNEN Shoes. This will help fill the space and provide extra height and cushioning.

Otherwise, it's easy to exchange them for a smaller size.

We offer Visa, Mastercard, American Express, PayPal, AfterPay, Google Pay and Apple Pay through Shopify Payments.

AfterPay is only available for Australian and New Zealand customers.

Unfortunately, we don't offer lay-by or payments in instalments.

For security reasons, payments cannot be made over the phone.

After entering your delivery address details on the checkout page, you'll notice a discount code text box where you'll be able to enter your coupon code. Then click ‘APPLY’.

The discount will automatically be applied to your transaction.

Only one discount coupon can be applied per transaction.

Coupon codes are case sensitive, so be sure to copy them exactly.

Most coupon codes have an expiry date or can only be used once. 

Once your order has been received, we can't backdate a coupon code. However, you can use it when you next order.

We want you to love your JENNEN Shoes.

If you’re not satisfied for any reason, return them within 30 days in brand new condition and we’ll issue you a refund.

Please refer to our returns page.

Yes. All JENNEN Shoes come with a 90-day replacement warranty.

We will make every effort to repair your shoes.

However, if they are deemed unrepairable due to a manufacturing fault, we will provide a replacement pair as part of our warranty.

Email hi@jennenshoes.com.au with the following details:

- Your full name

- Order number

- Date of purchase

- Description of fault(s)

- Clear photos of your shoes from the following angles:

One photo with both shoes together from above.

One photo of both outsoles.

One photo of the inside of the shoe that shows the model name and size.

One photo of the fault described.

We’ll endeavour to resolve your warranty claim within five business days.

JENNEN Shoes are designed to add 4-10cm to your height without compromising style or comfort.

For more information, read: How It Works.

Yes. JENNEN Shoes are cleverly designed to give men and women a boost without looking bulky.

Be sure to read: How It Works.

Designs that offer a height-increase of 8cm or less, have a visible outsole thickness of 2-2.5cm, depending on the style.

Designs that offer more than 8cm have a visible outsole thickness of 3-3.5cm.

Depending on your weight, the top layer of cushioning will compress for comfort.

The amount it compresses won't increase over time, but the average compression is 1-2cm.

If you're not happy, just return your JENNEN Shoes in brand new condition for a refund or exchange within 30 days of receiving your shoes.

While all JENNEN Shoes provide cushioning and support, the most comfortable are our men's casual range.

Since most women are used to wearing high heels, you'll find all our women's range super-comfortable!

We recommend practising walking in them around the house for short durations before wearing in them all day. 

We design and introduce new styles every season. 

Join our VIP mailing list and be the first to know when new designs arrive. 

Yes. Check out our women's collection of elevator shoes.

Try our 1.2cm or 1.6cm Ezylift insoles. These can be inserted into JENNEN Shoes for extra height and cushioning.

We don't recommend inserting Ezylift insoles into slip-on shoe designs, as this may cause your heels to slip out. 

Try our 1.2cm or 1.6cm Ezylift insoles.

These can be inserted into any regular shoes for extra height and cushioning.

Your shoes must have a little extra space for these to fit inside.

If your shoes are already tight, you won't be able to fit them in. 

Regular shoes can't be converted into elevator shoes. 

Ezylift™ insoles are soft insoles that can be inserted into normal shoes or JENNEN Shoes for extra height. They can be cut to fit inside any shoes and are available in two thicknesses: 1.2cm and 1.6cm. The 1.6cm Ezylift™ insoles feature arch support and have been recommended by doctors, osteopaths, podiatrists and physiotherapists.

Ezylift™ insoles are made from safe and durable polyurethane.

No. Ezylift™ insoles won’t compress over time.

Ezylift™ insoles are soft and comfortable.

They not only provide additional height to JENNEN Shoes or normal shoes, but they also add cushioning and support.

Yes. They are easy to transfer from one pair of shoes to another.

You can also save time by purchasing a pair of Ezylift™ insoles for all your shoes.

We used to design thicker shoe lifts, but we quickly noticed that customers could not fit them into their regular shoes.

They usually caused the wearer's heels to slip out or made the shoes uncomfortably tight.

So be careful of websites that sell shoe lifts that claim to offer more height than 1.6cm.

If you'd like more height than 1.6cm, try our elevator shoes. Read our article about shoe lifts.

We don’t recommend washing them, as the top fabric layer can peel off.

Yes. Ezylift™ insoles are sold as a pair.

Ezylift™ insoles are easy to trim with scissors to fit your shoes.

No. JENNEN Shoes are designed to be lightweight without compromising durability.

Depending on the style and size, a JENNEN shoe weighs between 0.4kg and 0.9kg, which is similar to regular, well-made shoe.

No. Both our in-built insoles and Ezylift insoles won’t compress over time.

We design our shoes in Melbourne and manufacture them in China.

All our shoes undergo rigorous quality control and are built to last.

For our shoes made with leather, we use only premium grade cow leather. 

The leather we use is primarily a byproduct of the meat industry and is considered to be more ethically sourced than leather that is specifically raised for its hide. This means that the leather is obtained after the animals have been raised for food, reducing waste and making sure every part is put to good use. We're committed to ethical practices and sustainability, so you can be confident that our products are not only stylish but also ethical.

We use rubber outsoles as they are more durable than leather and wood.

They also provide more grip and are quiet when walking.

No. Leather outsoles don't provide enough grip when walking, plus they wear out very quickly. As a result, we only use rubber outsoles. Sorry dancers!

The built-up insoles inside JENNEN Shoes are made from polyurethane and won’t compress over time.

Our non-leather shoes are made from canvas, microfibre or fabric uppers, depending on the style. The styles that mimic leather are made from microfibre. All our vegan shoes are soft, durable and comfortable to wear.

No. They are glued down. It’s pointless to remove them anyway, since they are too thick to fit into regular shoes.

If you're wearing them everyday, a well-made pair of shoes should last over a year.

The height-increase shouldn't diminish either, as we use high quality polyurethane shoe lifts.

Apply leather conditioner and polish regularly to preserve and protect the leather.

You can also prevent the heels from wearing out by not digging the back of the heels into the ground with each stride.

Yes. The back of the outsoles are usually the first place for any shoes to wear out. Take your JENNEN Shoes to your local cobbler or shoes repairer, and they'll resole them for you for around $80 a pair. Unfortunately, we do not provide repair services ourselves.

We don't make custom shoes, but we do have over 100 designer styles to select from.

It’s fast and simple. Click here to create an account and earn 1000 reward points immediately.

Please note that creating an account and signing up to our newsletter are separate.

If you create an account, you can opt out of receiving our newsletter. You can also sign up to our newsletter without creating an account.

Absolutely. There is no cost to join.

Yes. All customers, including guest checkouts, will be able to earn points and refer friends.

In order to redeem points, customers must create a store account..

Click here to login to your account. If you don’t have an account, sign up here.

Yes. Reward points expire 365 days after the issue date.

But don't worry, we'll send you a few reminder emails before they expire.

No. However, you can redeem your points for a coupon code and gift it to somebody else.

Coupon codes issued through JENNEN Rewards expire after 365 days.

You’ll earn 5 points for every $1 spent at our store.

Points can also be earned for liking our Facebook page, following us on Instagram and Twitter and sharing our posts on Facebook.

Click here to login to your JENNEN Rewards account.

No. Only one coupon code can be used per transaction.

No. Points can only be redeemed for coupon codes towards future purchases.

No. Points are not earned on GST and shipping costs.

Yes. Your points balance will be reduced if a refund is issued.

Not by default. However, if you contact our friendly customer care team, they’ll be sure to add the points to your account manually.

For example, if the difference is $20, then they can add 100 reward points to your account.

Please ensure you contact our customer care team within 7 days of making your exchange.

To add your birthday:
1. Make sure you are signed in to your account.
2. Click on 'Earn Rewards' then 'Ways to Earn'.
3. Click on 'Edit Date' next to 'Your Birthday Present!'
4. Click on 'Save Date'.

Birthday points are issued as long as it is more than 30 days away.

If you sign up and your birthday is within the next 30 days, you won't receive the points this year.

Yes, we've helped many men and women with a leg length discrepancy of up to 3.2cm.

For LLD, we don't recommend JENNEN Shoes, but we do recommend our Ezylift insoles.

Our Ezylift height-increasing insoles can be inserted into regular shoes for extra height and support.

They come in two thicknesses: 1.2cm and 1.6cm.

For those with a leg length discrepancy of 1.6cm or less, simply insert the Ezylift insole into the shoe of the shorter leg.

For those with a leg length discrepancy of 2.5-3.2cm, we recommend purchasing two pairs of Ezylift insoles and inserting the insoles into the boot of the shorter leg.

Since shoes don't offer much space inside them, we recommend purchasing these heel lift inserts and testing them inside a new pair of boots when shopping.

You'll need boots that are 1-2 sizes larger than you normally would wear.

Note: The shoe of the longer leg may feel a little loose, so an option is to purchase two different pairs of shoes (a different size for each foot) or try wearing two pairs of thick socks. 

For more information, please read our article on Leg Length Discrepancy

Adjusting your pants is not usually necessary.

However, If you're planning to wear JENNEN Shoes for a special occasion, it's best to purchase your JENNEN Shoes first, then have your pants tailored accordingly.

While JENNEN Shoes are designed to help our customers increase their height, many customers choose to wear our casual range at the gym and when playing sport.

JENNEN Pty Ltd will not be held liable for any injuries sustained whilst wearing JENNEN Shoes.

Elevator shoes can take a little time to get used to.

We always recommend trying our casual or sports range first, as they are the most comfortable.

Test the shoes only on carpet and don't crease the leather or uppers.

Practise walking in them for a few minutes at first, and gradually increase the amount of time walking in them.

As long as the shoes are in brand new condition, and not under $99, you can return them for a refund or exchange within 30 days.

Our male customers range in height from 4'-6'5 or 121-196cm.

The average height of our male customers is 5'10 or 178cm.

Read our article: Men Under 6’ Feeling Short.

Many brides prefer their grooms to be taller on their wedding day, so they can wear high heels without towering over their grooms.

Read our customer's article: Bride Too Tall in Heels?

Apart from leg length surgery, unfortunately there is nothing you can do to increase your destined height.

Hormone pills, diet and exercises won't increase your height.

However, there are many ways you can make yourself appear taller.

Read our article: 22 Fashion Tips For Shorter Guys.

There are many benefits of wearing JENNEN Shoes.

Read our article: Why Taller Is Better.

No. JENNEN Shoes have helped over 250,000 men stand taller with greater confidence. 

We now also provide women's elevator shoes, so they can stand taller without the discomfort of high heels. 

Read about Celebrities Who Wear Elevator Shoes.

No, they won't permanently increase your height.

Once you take off your JENNEN Shoes, you'll be 4-10cm shorter.  

At the checkout page, there is an option to leave a tip. This tip goes directly to the Customer Care Team.

At the end of each year, the total tip amount is split equally amongst the four members of the Care Team.

Thank you for supporting them.