Help with Sizing

If you've previously purchased JENNEN Shoes, select the same size.

Check the inside of your current JENNEN Shoes for the size information (37-46). This is displayed under the tongue or along the side.

If you don’t know your shoe size and haven't previously purchased from us, use our size guide and have someone measure the length of your feet without socks on.

We don’t recommend measuring your own feet, as it's much harder to be accurate. 

Though this has helped many customers choose their right size, we can't guarantee that it will work perfectly for everyone.

Alternatively, order two different sizes and return one for a refund.

If you already know your shoe size in another brand, then select the same size JENNEN Shoes. 

All brands have slightly different sizing, but it's a good place to start.   

Orthotics that are less than 2cm thick should fit into JENNEN Shoes. 

Ensure your shoes are one size larger to accommodate your orthotics.

If your orthotics have a high arch, ensure your shoes are two sizes larger.

Orthotics fit best in our boots, due to having a high back. 

An alternative to orthotics are our 1.6cm Ezylift Insoles, which provide arch support and have been recommended by many doctors, osteopaths and podiatrists.

If inserting 1.6cm Ezylift Insoles into your JENNEN Shoes, ensure your shoes are one size larger to accommodate for the insoles. 

We don't recommend inserting orthotics or Ezylift Insoles into slip-on shoe designs, as this may cause your heels to slip out.

Yes, all JENNEN Shoes will stretch and soften after a few weeks of wear.

If the shoes are a little tight, try wearing thinner socks to begin with.

New shoes should feel snug but not uncomfortably tight.

If you think you'll get blisters because they're too tight, best to exchange them for a larger size.

If you've already worn the shoes and therefore can't exchange them, stuff each shoe tightly with crumpled damp newspaper. Leave them to dry but out of direct sunlight. This will soften and stretch the leather within a few days.

Try wearing thicker socks to fill out the space. You'd be surprised how much difference a pair of socks can make.

Otherwise, try inserting our Ezylift Insoles into your JENNEN Shoes. This will help fill the space and provide extra height and cushioning.

Otherwise, it's easy to exchange them for a smaller size.