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Shoe Horn

DESCRIPTION

This accessory is non-returnable.

SHIPPING

AU & NZ Orders $150+
• Free delivery and one free exchange redelivery on orders over $150.
• For Australian returns, we can email you a prepaid postage label for just $15. It covers up to 3 pairs in one parcel—just scan it at Australia Post. Contact our care team to request one.

Worldwide Orders $250+
• Free shipping included.
• Customs duties, return shipping, and exchange redelivery costs are the customer’s responsibility.

Next Day Dispatch
• All orders are dispatched from our Melbourne warehouse within one business day, provided your order is placed before 10pm AEST the previous night.

Discreet Packaging
• Parcels are packaged discreetly with no indication of the contents.

Shipping fees for orders under the free shipping threshold
• Add your items to the cart and enter your address at the checkout to view shipping rates.



RETURNS

RETURN POLICY

  • Shoes must be received in brand new condition, without creases in the uppers or marks on the outsoles, and within 30 days of the date you received your order.
  • A $10 restocking fee will apply if shoes are not returned in their original shoebox or if the shoebox is not protected in transit.
  • Ezylift insoles, gift cards and all products under $100 are non-returnable.
  • Any complimentary items included with an order must be returned in brand new condition to receive a full refund.
  • If complimentary items are not returned, the price of the items are deducted from the total refund amount.

RETURN COSTS

  • For returns within Australia, we can email a postage label for a flat fee of $15, which can be scanned at Australia Post to return up to 3 pairs of shoes in one parcel. Please contact our care team if you'd like one.
  • Orders in Australia and NZ above $150 are entitled to free redelivery for one exchange, but customers must cover the cost of return postage to our warehouse.
  • All other international orders must cover the cost of return postage to our warehouse as well as redelivery if exchanging.

RETURN OPTIONS

  • EXCHANGE: with free redelivery for orders above $150 in Australia and NZ
  • STORE CREDIT: Valid for 90 days
  • REFUND: To original payment method

RETURNS & EXCHANGES

  • To request a return, please use our online return portal.
  • Shoes must be returned in brand new condition and within 30 days of receiving your order.
  • Please protect the shoebox using a bubble wrap and/or a postage satchel. 

Customer Reviews

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Google Rating
4.9
Based on 472 reviews
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by Trust.Reviews