Care Package: Shoehorn & Microfibre Cloth

This accessory is non-returnable.

Maintain the longevity and elegance of your shoes with the JENNEN Shoe Care Package — a premium duo designed for those who value both form and function.

This care package includes:

• Microfibre Cleaning Cloth – Gently remove dust, dirt, and surface marks from your leather shoes or any delicate surfaces. Crafted from ultra-soft fibres, this cloth is safe for use on even the most sensitive materials, making it ideal for regular upkeep and professional finishes.

• High-Quality Shoe Horn – Make slipping into your shoes effortless while preserving the structure of the heel. The durable construction ensures long-term use and helps protect the back of your shoes from unnecessary wear and creasing.

Perfect for travel or daily use, this compact set is a must-have for every JENNEN customer who wants their shoes to look as good as they feel.

RETURN POLICY

• Shoes must be received in brand new condition, without creases in the uppers or marks on the outsoles, and within 30 days of the date you received your order.
• A $10 restocking fee will apply if shoes are not returned in their original shoebox or if the shoebox is not protected in transit.
• Ezylift insoles, gift cards and all products under $100 are non-returnable.
• Any complimentary items included with an order must be returned in brand new condition to receive a full refund.
• If complimentary items are not returned, the price of the items are deducted from the total refund amount.

RETURN COSTS

• For returns within Australia, we can email a postage label for a flat fee of $15, which can be scanned at Australia Post to return up to 3 pairs of shoes in one parcel. Please contact our care team if you'd like one.
• Orders in Australia and NZ above $150 are entitled to free redelivery for one exchange, but customers must cover the cost of return postage to our warehouse.
• All other international orders must cover the cost of return postage to our warehouse as well as redelivery if exchanging.

RETURN OPTIONS

• EXCHANGE: with free redelivery for orders above $150 in Australia and NZ
• STORE CREDIT: Valid for 90 days
• REFUND: To original payment method
  

RETURNS & EXCHANGES

• To request a return, please use our online return portal.
• Shoes must be returned in brand new condition and within 30 days of receiving your order.
• Please protect the shoebox using a bubble wrap and/or a postage satchel.